Terms of Service

Service Terms and Conditions
Please read the following terms and conditions carefully before making a reservation. They contain important information regarding your rights and obligations. Matteo Tagliapietra, hereinafter referred to as “the provider”, acts as an agent for the arrangement of transfer services through the website www.venicedreamwatertaxi.com. By completing a reservation through the website www.venicedreamwatertaxi.com, you confirm that you have read, understood, and accepted the following terms and conditions.
You also confirm that you have the legal authority required to accept these terms and conditions on your own behalf or on behalf of any accompanying passengers. Therefore, upon completion of the reservation, your responsibilities include payment of the amount due, verification of the accuracy of all information entered at the time of booking, and informing all other travelers in your group about the details of their reservation. All communications directly related to the service contracted with the provider must be sent in writing to the following email address: info@venicedreamwatertaxi.com. Matteo Tagliapietra is legally registered in Italy at Calle delle Boseghe 1, 30133 Venice, Italy. VAT Number: 04516860279. If any of the conditions described herein are unclear, please contact the provider by email or using the phone number available on the website before proceeding with the reservation.

1. Languages
The website www.venicedreamwatertaxi.com is available in multiple languages. Customer support is available in English and Italian.

2. Services
The provider offers private transfer services through the website www.venicedreamwatertaxi.com. In order to request and contract a service, it is necessary to follow the booking procedure established on the website. All reservations must be requested at least 24 hours prior to the scheduled transfer.
a) The reservation constitutes a direct contract between the user and the provider. Any specific service conditions will be included in the booking confirmation.
b) The reservation or purchase of multiple transport services through the website does not constitute a “travel package” or “package holiday” under the European Directive relating to package travel. Each reservation constitutes an independent contract between you and the provider.

3. Online Booking Procedure
a) All transport services offered by the provider through the website are duly authorized.
b) By completing the booking form, you will purchase a service through the website. All information provided in the booking form will be forwarded to the provider for the purpose of validating and confirming the requested service. It is therefore very important to verify that all names, addresses, phone numbers, dates, times, and other information provided are accurate. If any information provided is incorrect, you must immediately contact the provider using the phone number available on the website.
c) Immediately after successfully completing the payment, you will receive by email a receipt and confirmation of the payment received.

4. Prices and Payment
Through the website, it is possible to view pricing details for services calculated based on the selected vehicle, destination, and date. The provider reserves the right to modify such prices at any time. Payment may be made by credit card during the booking process. Successful payment shall constitute the conclusion of the contract between you and the provider.

5. Booking Modifications
a) Any request to modify a reservation must be sent in writing to the following email address: info@venicedreamwatertaxi.com. All modifications are subject to the provider’s approval. Confirmation of the modification will be sent to the email address provided at the time of booking. Subject to the conditions described above, modifications are permitted up to 48 hours before the first scheduled transfer.
b) You will be responsible for any additional costs incurred as a result of changes to the reservation. Such costs may arise, by way of example, from changes to the vehicle size, destination, or requested extras. Any additional costs will be communicated by email and will include a link to complete the payment.
c) If a requested modification results in a reduction in the service price, the difference will be refunded only if the modification request is received at least 96 hours before the first scheduled transfer.
d) The provider will monitor the arrival time of your flight or train based on the information provided during the booking process. However, if your flight number changes, if you miss your flight, or if your flight is cancelled, you must immediately inform the provider by calling the assistance number provided in the reservation. Any resulting modification shall be subject to the provider’s approval.
e) Once the flight has landed, the provider will wait for a maximum of 20 minutes at the meeting point indicated in the booking confirmation. If you believe your group may require more than 20 minutes to reach the meeting point (due to passport control, customs, baggage claim, lost luggage, etc.), we recommend that at least one member of your group proceed immediately to the meeting point to inform the provider of the delay. If the driver is required to wait longer than 20 minutes, the transfer may be subject to additional charges. If the driver is not informed of any delays and no member of your group arrives at the meeting point within 20 minutes of the arrival of the flight or train, the service shall nevertheless be considered duly performed and the amount paid shall be retained.

6. Non-Refundable Bookings
a) Once the reservation has been confirmed and payment has been made, the booking shall be considered final and non-refundable.
b) No refund shall be provided in the following cases, including but not limited to:

  • voluntary cancellation of the service;
  • failure to appear at the meeting point;
  • passenger delays;
  • missed flights, trains, or connections;
  • changes to the customer’s travel plans;
  • cancellation of the trip by the customer for any reason.

c) Any request to modify a reservation remains subject to the provider’s approval and may involve additional costs. Modifications do not under any circumstances entitle the customer to a total or partial refund of the originally booked service.
d) In the event of cancellation communicated by the customer at least 96 hours before the scheduled date and time of the service, the provider may, at its sole discretion, grant a credit that may be used for a future reservation within 6 months from the originally scheduled service date. Such credit does not constitute a refund, is not convertible into cash, and does not guarantee service availability for the newly requested dates. Requests must be submitted exclusively in writing to the following email address: info@venicedreamwatertaxi.com.

7. Insurance and Liability
a) For your safety, we strongly recommend purchasing travel insurance covering you and the other passengers in case of cancellation and including coverage for accidents, illness, lost luggage, loss of money, and any other unforeseen expenses.
b) The provider assumes no liability for any illness, injury, death, or losses of any kind.
c) Any errors appearing on the website will be corrected as soon as they are identified. In the event of such errors, the provider reserves the right to cancel the reservation and fully refund the amount paid by the customer.

8. Force Majeure
a) The provider cannot guarantee nor be held responsible for extraordinary circumstances that may occur before or during the transfer.
Such circumstances include, but are not limited to: accidents and related delays, checks or activities by authorities, acts of vandalism or terrorism, protests, organized disturbances, unforeseen road hazards, governmental actions, natural disasters, fires, adverse weather conditions, or any other events beyond the provider’s control.